Privacy Policy

Last updated: 2026-08-07

This Privacy Policy describes how Groxford.com (“we”) collects, uses, and shares information when you use the Groxford service.

1. Information We Collect

Information you provide:

• Account information (email address, display name) when you register an account;
• Custom satellite and ground station configurations you save to your account;
• Any messages you send to info@groxford.com.

Information collected automatically:

• IP address, browser type, operating system, and referring URL;
• Usage data such as which features you use and when;
• API request logs (endpoint, timestamp, status code) for security and rate limiting;
• Session cookies and authentication tokens necessary to keep you signed in.

2. How We Use Information

• To operate, maintain, and improve the Service;
• To authenticate you and provide account features;
• To enforce rate limits, prevent abuse, and secure the Service;
• To respond to your inquiries and provide support;
• To comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We share information only in these circumstances:

• With service providers who host our infrastructure, subject to confidentiality obligations;
• When required by law, subpoena, or lawful government request;
• To protect the rights, property, or safety of Groxford.com, our users, or others;
• In connection with a merger, acquisition, or sale of assets, with notice to affected users.

4. Cookies

We use cookies and similar technologies for essential functionality (authentication, session management, rate limiting). We do not use advertising or third-party tracking cookies.

5. Data Retention

Account data is retained for as long as your account is active. You may delete your account at any time by contacting info@groxford.com. Request logs are retained for up to 90 days for security purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you;
• Correct inaccurate data;
• Request deletion of your data;
• Object to processing;
• Lodge a complaint with your supervisory authority (e.g., the Information Commissioner’s Office in the UK).

To exercise these rights, contact us at info@groxford.com.

7. Security

We take reasonable technical and organisational measures to protect your information, including encryption in transit (HTTPS), hashed password storage, and access controls. No system is completely secure; we cannot guarantee absolute security.

8. Children

The Service is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us.

9. International Transfers

Data may be processed in countries outside your jurisdiction. Where applicable, we implement appropriate safeguards such as Standard Contractual Clauses.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced on the Service or via email. Continued use after changes constitutes acceptance.

11. Contact

Questions about this Privacy Policy: info@groxford.com